The wheelchair assistant left me without handing over my bag, which led to significant issues. On December 26, at around 8 PM, the assistant stated his time was up and could not wait for my car, which was 11 minutes away. I accepted this, but then I had to manage my bags alone. I pushed my mother's wheelchair to the parking area, forgetting the bag that was underneath it. When I returned the next morning, I found no one willing to assist me in locating it. Various staff members, including the manager and customer service, were unhelpful. They indicated that security footage could show activity around the time my bag went missing, but it was disappointing that no one took responsibility. I later learned that a suspicious individual had taken my bag at 9:21 PM. I realized the bag was missing when I reached my destination, which contained my mother’s clothes and Christmas gifts. It’s unfortunate that the airport did not act promptly, and every department I approached just redirected me without providing real help. The lack of accountability from the staff was truly frustrating.
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