Reflecting on past reviews that echo my recent experience, it's clear that not much has changed over the years. I used to have a favorable opinion of the brand, but now my support has waned, along with that of at least 30 other customers, due to the owner's public behavior. After receiving feedback on a social media post, the owner ignored her mistakes and silenced her community. It's evident that the staff struggles to manage their social media effectively, as the owner continued to mock the community shortly after. This isn't a constructive way to handle criticism. Additionally, quality assurance remains lacking, with items often losing stones or tarnishing quickly. Customer support is friendly, but replacements have become less frequent. Prices have increased without notice, and there were significant issues with lost packages last year. Updates on preorders and restocks are scarce and often vague. The owner has also started engaging in controversial content, which is a turn-off. While there are dedicated employees, ongoing issues remain unresolved.
Claim your business profile now and gain access to all features and respond to customer reviews.
