You would need to be absolutely crazy to deal with this company. Still waiting after several months, only communicating once when we sent an email telling them how unhappy we were. Got all sorts of guarantees back but still nothing. Seriously how do they stay in business? If you are considering ordering through them, proceed with caution and extreme patience because you will need it. Absolutely disgraceful customer service, absolutely don’t give a toss and absolutely arrogant about it!! I deal with the horse world on a daily basis and I’ve never experienced anything like this! Congratulations, you have managed to crawl to the end of my tether. In regard to your response, Rod is my real name. I ordered a bit on 6th August and heard absolutely nothing by 16th September even thought it was showing as in stock. It was ordered in my Granddaughters name ( Trista) and I emailed you via her email in 16th September to which you responded that the bit was due within 6-10 business days and would be shipped to customers by the end of the month. Still waiting, no one answered your phone even though your Web site says “ call us”. Looking at previous reviews, you would hardly be surprised at mine. It appears you have a track record of not keeping your customers advised. I’d be delighted if you could “ look into it” and advise just how long it actually is going to take before I receive the order that was paid for on 6th August.Regards Rod
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