Ordered a bit from Bit Bank on 5 Mar and was told at time of purchase that it may take 2-3 weeks to arrive, but it ended up taking 7.5 weeks to arrive.I was required to purchase a "30 day Trial" to be eligible to return the bit however when it did arrive I noted that the manufacturer gives a 100% guarantee on the bit anyways so can't help but feel cheated on that one.Unfortunately the bit did not correct the issues that I was facing with my horse and I returned the bit to the address provided by and confirmed with Bit Bank. After they received the bit it took raising a case with PayPal (so grateful that I used PayPal to make the purchase) to even get a response from Charmae and she is still dragging her heels every step of the way on the refund process. I've now escalated the case to PayPal and uploaded everything to them to finalise the case including email confirm from Bit Bank that they have received the return item.My recommendation to anyone considering buying from Bit Bank is don't... It's easy to get a bit fitter on the phone but you'll never get customer support on the phone.
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