Horrendous support experience - avoid at all costs! It's hard to believe that such a well-known company operates in this manner. I placed an order in mid-October, but it was out of stock, so I requested a refund. I'm still waiting for the refund after numerous emails. I've opened a case with a payment service, but there's been no resolution. If I don't receive my refund soon, I will consider legal action. This is simply unacceptable. I've been sharing my experience widely to warn others against making the same mistake!
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