I have used Bitiba and Zooplus (The same company) for about a year, maybe longer. Their prices and range are good but delivery service is abysmal and totally unreliable. Some orders arrive within 2 days, some take well over a week. My last order didn’t arrive within a week plus then I got a message that it had been delayed. 2 days on I get a refund but no food. What’s all that about? so I order food and 9 days later I get a refund, no explanation except a ’How did we Do Mail’ Well you did crap because I have no food and now have to make alternative arrangements whilst my dogs starve. You are responsible not the delivery co, which is always Evri, without fail, whom I had asked them not to use because of previous experiences with them.Its good to know when your order is on its way but the copious emails. Its left The depot, its at the roundabout, it will be with you tomorrow between x & y. its been delayed, its been delivered (to the wrong address), you were not at home, there was no safe delivery place, this is the last attempt (one has not been made) all b------ks and extremely irritating.And this isn’t an unprompted review, you asked for itAddition: why cant you find my name on your system when I only ordered on the 9th of Jan. To assist you in your response to me on this platform here is the order no. 428370488Just one more thing. You say my order was returned to you (email 20Jan) Why can Evri return it to you but not deliver to me, surely my address was on the parcel? it doesn’t ring true
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bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
