bitiba.co.uk

4.3
4.3 Based on 61 reviews

bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages....

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Average Rating

4.3

/
5

61 Reviews

5 Star
72%
4 Star
9%
3 Star
6%
2 Star
3%
1 Star
9%

All Reviews

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Review Time

Deicmane Svetlana
A large assortment of goods for my cat, we are always happy to receive parcels. Everything is very w

A large assortment of goods for my cat, we are always happy to receive parcels. Everything is very well packed. Only unfortunately, the delivery always fails, lazy and irresponsible drivers. Or they don't leave the package at all or throw it at the front door!!! It feels like they're being forced to do it!! And they don't do their job for a salary!!!

5
Date of experience: Feb 13, 2026
m mix
I am an older person not savvy with gadgets... Stuck with this company, very glad I have done.. They

I am an older person not savvy with gadgets... Stuck with this company, very glad I have done.. They are very efficient.. I will and have already told people,, dog walkers etc of all Bitaba,s good points which they have alot of, (good points that is) As long as they keep their nose ahead on prices I will stay with them.. Very happy indeed

5
Date of experience: Feb 10, 2026
George
I have ordered from Bitiba on several occasions and have always been impressed with their customer s

I have ordered from Bitiba on several occasions and have always been impressed with their customer service and prompt delivery. They are also competitively priced.

5
Date of experience: Jan 31, 2026
Chris Martin
The company and product is great but whoever packs the tins in the boxes must play basketball as it

The company and product is great but whoever packs the tins in the boxes must play basketball as it looks like they have been thrown in the box and we are getting lots of damaged tins. Please pay a little more respect when packing theses items.

4
Date of experience: Jan 29, 2026
Mary
Easy to order on line

Easy to order on line and I am kept up to date with my orders progress. Delivery is always good and packaging is excellent. I have two deliveries every month of cat food.

5
Date of experience: Jan 29, 2026
Kathryn Webster
great site would definitely recommend

my french bulldog is sensitive to chicken and grains I managed to find a great variety of quality food that is grain and gluten free that doesn't contain chicken which i find difficult with most brands the Rocco and wolf of the wilderness has great options at reasonable prices.Happy non itchy dog = happy owner.

5
Date of experience: Jan 23, 2026
Bluesrock
Competitive pricing

Competitive pricing, good products, excellent delivery service. What more do you want?

5
Date of experience: Jan 23, 2026
Gilliewren
An excellent company.

I have been using this company now for nearly a year to feed my two new kittens. The website is very easy to use with my favourite food saved as a favourite so re-ordering is very simple. When I needed to contact Customer Service because I had a problem, they were extremely helpful and solved the issue for me. I would highly recommend this company.

5
Date of experience: Jan 23, 2026
Mrs Carolyn Kay
The company provide excellent and…

The company provide excellent and prompt service.

5
Date of experience: Jan 22, 2026
Rob Pryor
Rubbish unreliable delivery

I have used Bitiba and Zooplus (The same company) for about a year, maybe longer. Their prices and range are good but delivery service is abysmal and totally unreliable. Some orders arrive within 2 days, some take well over a week. My last order didn’t arrive within a week plus then I got a message that it had been delayed. 2 days on I get a refund but no food. What’s all that about? so I order food and 9 days later I get a refund, no explanation except a ’How did we Do Mail’ Well you did crap because I have no food and now have to make alternative arrangements whilst my dogs starve. You are responsible not the delivery co, which is always Evri, without fail, whom I had asked them not to use because of previous experiences with them.Its good to know when your order is on its way but the copious emails. Its left The depot, its at the roundabout, it will be with you tomorrow between x & y. its been delayed, its been delivered (to the wrong address), you were not at home, there was no safe delivery place, this is the last attempt (one has not been made) all b------ks and extremely irritating.And this isn’t an unprompted review, you asked for itAddition: why cant you find my name on your system when I only ordered on the 9th of Jan. To assist you in your response to me on this platform here is the order no. 428370488Just one more thing. You say my order was returned to you (email 20Jan) Why can Evri return it to you but not deliver to me, surely my address was on the parcel? it doesn’t ring true

1
Date of experience: Jan 22, 2026

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Business Details

  • bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.

  • language https://bitiba.co.uk

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