Review Time
A large assortment of goods for my cat, we are always happy to receive parcels. Everything is very well packed. Only unfortunately, the delivery always fails, lazy and irresponsible drivers. Or they don't leave the package at all or throw it at the front door!!! It feels like they're being forced to do it!! And they don't do their job for a salary!!!
I am an older person not savvy with gadgets... Stuck with this company, very glad I have done.. They are very efficient.. I will and have already told people,, dog walkers etc of all Bitaba,s good points which they have alot of, (good points that is) As long as they keep their nose ahead on prices I will stay with them.. Very happy indeed
The company and product is great but whoever packs the tins in the boxes must play basketball as it looks like they have been thrown in the box and we are getting lots of damaged tins. Please pay a little more respect when packing theses items.
my french bulldog is sensitive to chicken and grains I managed to find a great variety of quality food that is grain and gluten free that doesn't contain chicken which i find difficult with most brands the Rocco and wolf of the wilderness has great options at reasonable prices.Happy non itchy dog = happy owner.
I have been using this company now for nearly a year to feed my two new kittens. The website is very easy to use with my favourite food saved as a favourite so re-ordering is very simple. When I needed to contact Customer Service because I had a problem, they were extremely helpful and solved the issue for me. I would highly recommend this company.
I have used Bitiba and Zooplus (The same company) for about a year, maybe longer. Their prices and range are good but delivery service is abysmal and totally unreliable. Some orders arrive within 2 days, some take well over a week. My last order didn’t arrive within a week plus then I got a message that it had been delayed. 2 days on I get a refund but no food. What’s all that about? so I order food and 9 days later I get a refund, no explanation except a ’How did we Do Mail’ Well you did crap because I have no food and now have to make alternative arrangements whilst my dogs starve. You are responsible not the delivery co, which is always Evri, without fail, whom I had asked them not to use because of previous experiences with them.Its good to know when your order is on its way but the copious emails. Its left The depot, its at the roundabout, it will be with you tomorrow between x & y. its been delayed, its been delivered (to the wrong address), you were not at home, there was no safe delivery place, this is the last attempt (one has not been made) all b------ks and extremely irritating.And this isn’t an unprompted review, you asked for itAddition: why cant you find my name on your system when I only ordered on the 9th of Jan. To assist you in your response to me on this platform here is the order no. 428370488Just one more thing. You say my order was returned to you (email 20Jan) Why can Evri return it to you but not deliver to me, surely my address was on the parcel? it doesn’t ring true
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bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
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