I want to alert users about a critical fund safety problem involving the service and its partner bank. I initiated a transfer of $9,500 (net $9,405 after fees), and the funds have been unaccounted for for over 15 days. The Facts: Official Denial: I received formal confirmation from a financial service and its clearing bank, indicating they have NO RECORD of this transaction or the provided Trace ID. Deceptive Tactics: Despite the receiving bank's "No Record" status, the partner bank insists the funds were "delivered." Even more frustrating, their support team misidentified an ACH transfer as a "Wire" and directed me to a non-existent "Wire Department." Refusal to Refund: The service is using the "Christmas Holiday" as an excuse to delay a refund that should have been processed immediately, forcing the customer to bear the risk of their own clearing chain's failure. I have evidence from financial experts confirming the funds never reached their system. The service and partner bank are currently holding my $9,405 illegally without providing any proof of successful clearing. Conclusion: If you value your money, STAY AWAY. I've escalated this matter to the relevant authorities and demand an immediate reimbursement. I will keep updating this review until my funds are returned.
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