I want to inform users about a critical fund safety issue involving the service and its partner bank. I initiated a transfer of $9,500 (net $9,405 after fees), and the funds have been missing for over 15 days. The Facts: Official Denial: I received confirmation from the financial service and its clearing bank stating they have NO RECORD of this transaction. Deceptive Tactics: Despite the receiving bank's "No Record" status, the partner bank continues to assert the funds were "delivered." Their support team also misidentified an ACH transfer as a "Wire" and directed me to a non-existent department. Refusal to Refund: The service is using the "Christmas Holiday" as an excuse to delay an immediate refund, which is unacceptable. I have documentation from financial experts confirming the funds never reached their system. The service and partner bank are unlawfully holding my $9,405 without providing evidence of successful clearing. Conclusion: If you care about your finances, STAY AWAY. I've escalated this issue to the relevant authorities and demand a prompt reimbursement. I will continue to update this review until my funds are returned.
Claim your business profile now and gain access to all features and respond to customer reviews.
