I’ve been using the service a bit over the last few months in preparation for an upcoming event. Unfortunately, this will be my final order with them. I designed some premium bags recently, and upon finalizing my design, I noticed that the handle color was incorrect. Their system did not allow me to change this without restarting the order. I restarted the order, unaware that it had reverted to the standard smaller size. I uploaded my designs and completed the payment. It was only when I received the confirmation email that I realized the sizing was incorrect. I immediately suspended my order and contacted customer service to explain the situation, requesting a cancellation so I could order the larger (and more expensive) product. I was informed that this was not possible as it had entered the stock management process. This response is incredibly disappointing for such a large organization. The order is suspended, and I’ve removed the artwork, leaving everything at a standstill. It would be quite simple to reallocate stock, yet the company seems unwilling to put in any effort to resolve the issue. It’s clear that I will be seeking other options for my printing and advertising needs for this event after this experience.
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