We used Bromets Jackson Heath for the sale of our property mid August 2025. What started out as a positive experience turned into a complete disaster. We were allocated Lois Calder and James Walsh who were brilliant at the start of our conveyancing journey. We were told Lois was off ill in November and from that day forward we received no communication or correspondence from Bromets Jackson Heath after several promises of call backs. We have since been told that Lois no longer works at Bromets Jackson Heath. In the end the estate agent had to step in to get our sale over the line. What should have been a straight forward 12 week no chain sale has left us with a shortfall in our mortgage redemption as Bromets Jackson Heath failed to redeem our mortgage on completion day (Friday 28th November) and ultimately also failed in sending us the surplus funds on completion day. We are still yet to receive correspondence from Bromets Jackson Heath to confirm our sale has completed. This has been confirmed by the estate agent and the buyers solicitors. After sending a formal complaint 3 weeks ago we are still yet to even receive acknowledgement of our complaint.
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A professional and friendly law firm with over 173 years of service, located in the lovely North Yorkshire town of Tadcaster. Services: Residential Conveyancing, Commercial Conveyancing, Wills & Probate, Personal Injury, Divorce
