Review Time
Further to the previous horrific review, The Legal Ombudsman has decided that Bromets Jackson Heath have, once again, failed to deliver a satisfactory service on the following points.
1. Failure to provide documentation to executors of the estate.
2. Failed to keep executors informed about the status of the estate, including accounts of estate property.
3. Making payments from the estate without authority to do so, or informing executors about such payments, whilst accounts have not been agreed and signed off.
4.Making payments to some beneficiaries whilst choosing not to make due payments to other beneficiaries.
The Legal Ombudsman's office have issued a fine to Bromets Jackson Heath and although they (Nick Grobler) agreed to pay the fine, they have neglected to do so on numerous occasions despite extensions being granted.
This means that they have accepted the decision of the Ombudsman but then ignored the penalty for their actions, effectively refusing to accept what the Ombudsman decided.
Keep very far away from these people. For multiple reasons.
Details of the previous Ombudsman's decision and penalty fine can be found on the Legal Ombudsman's website.
Further to the previous horrific review, The Legal Ombudsman has decided that Bromets Jackson Heath have, once again, failed to deliver a satisfactory service on the following points.1. Failure to provide documentation to executors of the estate. 2. Failed to keep executors informed about the status of the estate, including accounts of estate property.3. Making payments from the estate without authority to do so, or informing executors about such payments, whilst accounts have not been agreed and signed off.4.Making payments to some beneficiaries whilst choosing not to make due payments to other beneficiaries.The Legal Ombudsman's office have issued a fine to Bromets Jackson Heath and although they (Nick Grobler) agreed to pay the fine, they have neglected to do so on numerous occasions despite extensions being granted.This means that they have accepted the decision of the Ombudsman but then ignored the penalty for their actions, effectively refusing to accept what the Ombudsman decided.Keep very far away from these people. For multiple reasons.Details of the previous Ombudsman's decision and penalty fine can be found on the Legal Ombudsman's website.
DOMINIC CRONSHAWAfter researching the cost of wills on the Internet and being aware that my simple single persons will wasn’t a difficult one I was delightedly with Dom’s honesty and the cost he quoted after speaking to lots of other solicitors offices and alternative options.Dom was easy to talk to, and the paperwork was with me within the day via email, although other options were offered. Everything was signed off within the week despite me having to change my appointment, and his advice about a ‘fireproof bag’ to keep documents in was invaluable, thanks Dom 😀.I have already recommended him to friends who need to amend their will and hopefully that says it all!
I needed to amend my mums will following my fathers passing. Got in touch with Dominic by phone for a detailed conversation. New document was sent same day & process completed within 3 days via email/phone.Very happy with the service & to keep mums mind rested.
We used Bromets Jackson Heath for the sale of our property mid August 2025. What started out as a positive experience turned into a complete disaster. We were allocated Lois Calder and James Walsh who were brilliant at the start of our conveyancing journey. We were told Lois was off ill in November and from that day forward we received no communication or correspondence from Bromets Jackson Heath after several promises of call backs. We have since been told that Lois no longer works at Bromets Jackson Heath. In the end the estate agent had to step in to get our sale over the line. What should have been a straight forward 12 week no chain sale has left us with a shortfall in our mortgage redemption as Bromets Jackson Heath failed to redeem our mortgage on completion day (Friday 28th November) and ultimately also failed in sending us the surplus funds on completion day. We are still yet to receive correspondence from Bromets Jackson Heath to confirm our sale has completed. This has been confirmed by the estate agent and the buyers solicitors. After sending a formal complaint 3 weeks ago we are still yet to even receive acknowledgement of our complaint.
We was selling my parents bungalow their was a few dilemmas at first but as soon as lois Calder took over everything went smoothly. She replied to emails and phone calls and took us through every step on our journey. I would definitely recommend her if you are thinking of selling or buying a house she is a credit to the company
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A professional and friendly law firm with over 173 years of service, located in the lovely North Yorkshire town of Tadcaster. Services: Residential Conveyancing, Commercial Conveyancing, Wills & Probate, Personal Injury, Divorce
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