I ordered a birthday cake a week ahead of time for guests arriving from out of state. On the day I was supposed to pick it up, I was informed that the bakery had lost my order and there was no cake available. They suggested I take a cake that was still frozen from the freezer. Eventually, I had to accept a partially frozen cake from the display, which was not the type, flavor, or decoration I had originally requested. I only received the cake after insisting on speaking to a manager and refusing to pay for the substitute. This service needs improvement.
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BJ's Wholesale Club
