Review Time
I went to BJ's on February 10th to place an order for cupcakes for February 27th by 11:00 it was for my grandson's birthday when I went to pick up the cupcakes they have misplaced the order they didn't have no cupcakes ready did Lady working there at that time it was a different lady who took the order she was very nice and polite she prepared me the 24 cupcakes but they were Frozen for kids to eat frozen cupcake is not healthy I talked to the manager and what did he say he couldn't do nothing I will not recommend ordering stuff in the bakery side if that lady is the one that's going to take your order please be aware to check a couple of days before the order is supposed to be done so make sure they don't misplace your order also I was very disappointed otherwise the rest of the store is good I also order from the deli a special order and when I pick it up it was the same order that I placed they did a fabulous job I think that you hire more responsible personal to work in the bakery.
I’ve been a loyal customer for as long as they have been in Pensacola. Generally, I have a good experience there and sales associates are helpful. However, on my most recent pick up order there were two issues. They brought out the black label bacon in microwave pouches, and I wanted to check the expiration date because they had previously given me one with an expiration date was less than a week away, and I had to go back to the store and swap it out. Just like on the previous occasion, this one had an expiration date of a week out, and I said I didn’t want it unless they had something dated further out and the young man left and looked for quite some time and came back and said it was the only one in the store and they would just have to do a refund. On this same pick up order I bought the 2 pound bag of pecan halves, and upon opening them just to have a few as a snack, I discovered that they taste like dirt. I used a sieve strainer and tried to shake out as much dirt as possible, coating my sink and then also wiping down the inside of the bag since you could see it was coated with grit. The result of all that work being that they tasted a little less like dirt. Don’t buy the Wellesley Farms pecan halves.
I ordered a birthday cake a week ahead of time for guests arriving from out of state. On the day I was supposed to pick it up, I was informed that the bakery had lost my order and there was no cake available. They suggested I take a cake that was still frozen from the freezer. Eventually, I had to accept a partially frozen cake from the display, which was not the type, flavor, or decoration I had originally requested. I only received the cake after insisting on speaking to a manager and refusing to pay for the substitute. This service needs improvement.
As a member for 37 years, I’ve not been very involved in shopping. Today, I learned that to get the best price, I must use a coupon, which I thought was unnecessary with my membership. It should be automatic at checkout for members. If you feel similarly, reach out to the company.
I placed an order for 8 packs of water online totaling $31.92, but after adding in all the charges, delivery, and tax, the final amount reached $64.83. This feels like a severe injustice, and I was taken aback when I received the receipt with my delivery. UNACCEPTABLE!
I enjoy shopping here, but I’m troubled by how employees are treated. I know someone who has faced severe mistreatment, including bullying and intimidation, particularly in Northboro, MA. It’s disheartening to think that profit takes precedence over employee welfare.
This review pertains to the customer support line. My modular couch arrived damaged, and despite sending photos for a replacement, I was told I had to return all pieces for a refund. They claimed they didn’t have a replacement, which was false. The inconsistent communication and refusal to honor agreements were incredibly frustrating.
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