Overall, it’s been a positive experience. First off, the brand is incredibly popular, and the kids are thrilled to receive anything from this company. (Which makes grandma look good). 😊 The downside is that due to their popularity, it can be difficult to find everything in the needed size. Their customer service has been fantastic a couple of times. I had one situation that was going poorly, but they ultimately did the right thing, so I have no complaints. I did need to put in some effort that one time, yet on another occasion, they provided a discount/credit that I didn’t expect, which was a pleasant surprise given my substantial spending on clothes. The kids will be overjoyed at Christmas! I wish I could get them the bomber jackets, but I guess that’s not in the cards. Fingers crossed. The challenges of rapid popularity. They are handling it well. It seems like the team is genuine and sincere, and I appreciate the brand.
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