I placed a large order today for Black Friday and didn’t realize until after checkout that a tee I had in my cart was missing, I quickly went back and ordered the tee separately bummed I had to pay for shipping since my first order was well past the free shipping thread hold. I reached out via chat and spoke with Brennan, I asked him if I could combine my orders and he informed me I couldn’t (which I expected but asked anyways!) but he would refund my shipping fee as a one time courtesy! I was pleasantly surprised and very grateful, we are repeat customers and this will keep us coming back. Thank you BL101!
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