While the quality seems good and the designs are wildly popular, the shipping delays---and lack of honesty and any real updates from the company---are appalling. I ordered three items 10 business days ago. Initially, I was told the items would ship in 3-5 business days, and then 5-7. The website tracking simply says "Your item is being prepared." There's also language that shipping takes place after payment is verified. When I talked with customer service, they acknowledged that all online payments are made via credit card and that credit card payments are processed instantaneously. So why the mumbo-jumbo about payments needing to be verified? A lame attempt to buy more time on shipping? The company needs to adjust their expected shipping times. After my less-than-satisfying encounter with customer service, I went online and found many, many complaints about shipping. I have several problems with this. 1) They clearly know they have a problem, yet refuse to acknowledge it and have not adjusted the stated shipping times. 2) If items are intended as a gift for a child, there will be ensuing disappointment. 3) I live in New England and the window of time to wear the two pairs of shorts I ordered is, well, short -- and getting shorter with each passing summer day. (The third item, a t-shirt, has along shelf life.) 4) Customer service typically responds in a timely fashion, but without ever conveying any real information. Nor do they offer a token gesture such as a discount on the existing or future purchases. (Not that there will be any. I'm pretty much in "never again" territory at this point.). This company has grown fast, probably too fast, and at this point, you can almost see the implosion coming. They're certainly charging enough for their goods to be able to hire more employees to ramp up production or process orders or both.
Claim your business profile now and gain access to all features and respond to customer reviews.
