I booked a BlaBlaCar Bus from Leuven (Belgium) to Cologne (Germany) for 19 October 2025 (booking ref E1QSS2), bought via Omio for €19.99. The bus was scheduled to leave Leuven at 18:50.I arrived at the correct stop on time and waited, but the bus simply never showed up. There was no information at the stop and I received no SMS, e-mail or app notification about any cancellation, delay or rerouting.Because I had to be at work the next morning, I had no choice but to buy alternative rail transport the same evening (intercity Leuven–Liège and Eurostar Liège–Cologne) for €99 in order to reach Cologne. I did not claim any hotel or food costs – just the necessary transport.Customer service acknowledged by e-mail that the bus did not run as scheduled and offered a refund of the bus ticket plus vouchers. However, they refused to reimburse the €99 I had to pay because their service was not performed at all.For me this is unacceptable. If a bus doesn’t run and passengers are left without information, the company should at least cover the necessary extra costs caused by their no-show.
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