I had a bus scheduled for 13:34. The app indicated a 20-minute delay, stating it would arrive at 13:48 and depart at 13:58. I received an email saying it would arrive between 12:59 and 13:04. I misread it and thought it would leave at 13:04. I arrived late for 13:34 but early for 12:48 or 12:58, and the bus had already left. I tracked it on the app, which said it departed at 13:14. There’s no phone number on the app, and my message went unanswered. I found a customer service number in Germany, and they told me to trust the email I received, not the app. They dismissed my concerns about the app’s accuracy. If I ever use this service again, I’ll be sure to challenge and reclaim my money.
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BlaBlaCar is the world's leading long distance carpooling service, connecting drivers with empty seats to people travelling the same way