This was the worst experience I've had with a bus service. It seems like they deceive their customers. They sell you a more expensive ticket for a more convenient bus and then rebook you on a cheaper one without refunding the price difference. I booked a trip for my child and her grandmother, choosing the higher-priced option for a more suitable time. Yet, just an hour before departure, I received an email saying my trip was switched to the later, cheaper option. When I requested a refund, they claimed it was a free rebooking and refused to refund me since I traveled. This was their mistake for cancelling the earlier bus!
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BlaBlaCar is the world's leading long distance carpooling service, connecting drivers with empty seats to people travelling the same way