I am extremely disappointed with BlaBlaCar. I had a confirmed booking for myself and my mother on one of their buses — the first leg of our long-planned journey to Italy via Milan. Suddenly, without warning, BlaBlaCar cancelled the bus, leaving us completely stranded and making it impossible to reach Milan on time for our connecting train.What’s worse, they offered no alternative transport, no real assistance, and no compensation equivalent to the damages they caused — even though we explained that this cancellation sabotaged our entire holiday, including accommodation and non-refundable reservations.This is unacceptable customer service. When a company cancels a key part of a confirmed journey, they should take responsibility, especially when it directly leads to further financial loss and distress for the customer.I strongly do not recommend BlaBlaCar based on this experience — unreliable, unhelpful, and lacking accountability.
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BlaBlaCar is the world's leading long distance carpooling service, connecting drivers with empty seats to people travelling the same way