Slow and unhelpful support, chaotic help center articles, technical problems with the webiste.Lost a week of my life waiting for the support team to give me an answer only to find out a technical problem was to blame and nobody was able to notice.7 days ago I bought a Blablacar Bus with google pay, as the money gets taken from my account (with evidence from my bank) I recieve no confirmation email of the purchase from Blablacar and no ticket. I immediately contact the support team stating my departure date, time and providing proof from my bank, two days later they reply asking me to provide the exact same information I had already given. After three more days they reply saying they can't find any bookings with my email address. It's now 7 days from departure time. Desperate to find a solution I start browsing all the articles on their help center, i find a tool to look for my booking without a reservation number and only giving my email and depature details. I try to find my bookings with all my possibile emails. Nothing works.I decide to login with my only blablacar account, the one I had not used in years and which I had not used to book my trip since I was using incognito mode on my browser and was not logged in anyway. The ticket magically appears, despite it not existing according to the support and the web tool.
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BlaBlaCar is the world's leading long distance carpooling service, connecting drivers with empty seats to people travelling the same way