I had a very negative experience with BlaBlaCar. I landed in Geneva at 1305 (delayed) and got my luggage by 1330. I then went to find the bus. The instructions said it was at the bus station (no other info). I went to the bus station (next to the train station) but couldn’t see the bus on the timetable. I then walked to the coach station but no sign of BlaBla there either. I went back to the bus station as that’s what my ticket said. I had a message to say that the bus had an arrived but no sign at the bus station. I phoned customer service at 1420 and they said the bus was still there but could not give me instructions as to where to find it, eventually said to try downstairs. I went down and the call dropped out and ran back to the coach station phoning customer service at the same time. The man I spoke to would not let me know if the bus had left until I gave my booking number which as I was running with luggage I couldn’t do. As I arrived a bus was leaving and one was still there. The driver could not tell me where he was going (possibly Chamonix) I was looking for Chambery (Grenoble university) or where the bus that had left was going. I missed the bus which meant paying for a €35 train and €75 taxi. Really awful and stressful experience.
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BlaBlaCar is the world's leading long distance carpooling service, connecting drivers with empty seats to people travelling the same way