I booked this company through omio. From Geneva and annecy. Upon booking it didn’t state anywhere that I would need a child car seat for my baby. It let me put in her age of 7 months and it let me book the seats without a warning anywhere (otherwise I wouldn’t have booked it knowing we weren’t taking our car seat abroad)Whilst waiting for the bus at Geneva we got our cases stolen (weren’t the bus company’s fault) however this made me very distraught and upset. When we went to board the bus the driver told us we couldn’t board with the baby without a car seat. He said if I do I lose my job and your baby die. The tickets did state in small print you need a car seat but I didn’t even cheak the tickets untill I boarded which was too late.We had to get the train which cost me another £50 euro and was soo stressful especially with a small baby and the stress of losing my case.I tried to get my return ticket refunded. It refunded me a measly 2 euro and it was on a coupon. What a joke. I then since tried to send an email explaining I didn’t get a notification about the car seat and would they find some compassions to refund me. They just dismissed and said it states upon booking you need a seat so they didn’t believe me when I said that for me it didn’t! I will never use bla bla car again. What a waste of time and money
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BlaBlaCar is the world's leading long distance carpooling service, connecting drivers with empty seats to people travelling the same way