I reached 4–5 minutes prior to the scheduled departure of my bus from Paris to London. The bus was present with its doors closed, and the driver was inside, so I waited for him to let us in. Instead, the bus began to move, and despite my attempts to get the driver's attention, he ignored me and drove away, leaving me stranded. I quickly reached out to the support team, but after around 15 minutes of being passed around to various representatives, I was told it wasn't deemed an emergency and to call back later. Eventually, I was informed that since the bus departed on time, it was my fault for being “late,” despite arriving before the scheduled departure. Another passenger faced the same issue, and we both watched helplessly as the bus left. Consequently, I was left alone in an unfamiliar country, late at night, with no help or resolution provided. This was by far the worst travel experience I've encountered.
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BlaBlaCar is the world's leading long distance carpooling service, connecting drivers with empty seats to people travelling the same way