I have a Craftsman ratchet that itself was a replacement from 3 years ago for a 30 year old tool. That it only lasted 3 years is a disappointment. I also wasn't aware that B&D had taken over the rights to Craftsman. They must be the monopoly on hand tools. It used to be that you could take a defective tool into the store and they would give you another one on the spot. Not anymore. You have to contact them and initiate a warranty claim. You supposedly get a shipping label from them and return it. After they "verify " that the tool is indeed broken, they send another one or it's equivalent replacement to you. So, I've been waiting for the shipping label for 4 days now even though they tell you it will arrive on the same day that you call. Not sure how long this whole process might take. It used to be that Craftsman made top quality hand tools with a no hassle exchange warranty. Those days seem to be gone. After 30 plus years with Craftsman, I may very well be switching brands. I will check to see if they are B&D affiliated.
Claim your business profile now and gain access to all features and respond to customer reviews.
