Ordered tires which came from two warehouses (i have a staggered tire setup with different rears than fronts), the rears were delayed significantly shipping from the warehouse after I was given a tracking number. I brought this up when I saw the order was stuck at label created and Fedex saying they never received the package. Initially i had a pretty frustrating experience as I was passed around between reps who didn't really seem to be listening to what I was saying. Eventually i was transferred to a rep who genuinely did his best to help me. They ended up transferring the order to another warehouse and tires arrived a couple days later. Once the tires shipped they were quick to arrive and I think using Fedex is a big benefit of this company since in my experience they are quickest courier and most of the other online companies i found don't use them. I ended up getting the full order in 10 calendar days. They did offer me some compensation for the trouble and delays. Initially I was pretty irritated but in the end I do think the company's service team made a solid effort to help me, they were also very easy to get hold of on the phone which is a luxury these days. I'm giving 4/5 stars as while this was a supplier issue black circle is ultimately responsible for choosing the suppliers and their workflow/tracking processes. The customer service in the end really saved this.
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Blackcircles.ca is a Canadian company whose head office is in Montreal.
Our main objective is to offer our customers a level of service that is unrivalled in Canada as well as some of the most competitive prices on the market. Our customers can choose between 2 options:
Purchase tires with home delivery in 3-5 days in most cases
Purchase tires with installation: the customer chooses the garage and the appointment date and time, and we take care of the rest!See more
