So disappointed with this company. I ordered a set of 4 tires to go on a 1985 S10. I made the mistake of ordering what I saw and that was exactly what I needed. Raised white letters. Just like the image on their website. It was not what was shipped and that was an issue so I had contacted them about that. they responded I could return them for a refund which would be great except for the hundreds of dollars for shipping you have to eat. And then pay for more shipping to get what you need. ( the joys of shopping online). They then informed me it was all my mistake because it said BSW in the description( I didn't recall seeing that at all or would know what the means) and they have a clause in their agreement that the images are for illustration only. They should be very clear, especially with online business. I guess the only time you read the fine print is when you have a problem. I found someone locally that could properly make the raised letters white at a cost of $80. I requested they should compensate for the unexpected cost and use that as an opportunity to fix the problem. They offered to return or give a $30 credit on account. I am not sure their response would inspire me to do business with them again. they didn't want to remedy the situation, they just wanted to deflect blame. I want to start off by saying, no company is perfect or has no issues and I respect that but how company's respond to these issues is a reflection of their character. This company doesnt face their problems, they deflect. The price was good, the shipping was vague and the service in my view poor... It is tough purchasing online, especially when the shipping is so costly. its experiences like this that turn me off of it. If I had know there would of been an issue with not getting what I had ordered, I would of been more diligent in questioning but even that is a challenge with response times. If details are important to you, this is probably not the company you want to do business with. Its not that they have problems, its how they deal with them that is the measure of their business and has earned them a 1 star.
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Blackcircles.ca is a Canadian company whose head office is in Montreal.
Our main objective is to offer our customers a level of service that is unrivalled in Canada as well as some of the most competitive prices on the market. Our customers can choose between 2 options:
Purchase tires with home delivery in 3-5 days in most cases
Purchase tires with installation: the customer chooses the garage and the appointment date and time, and we take care of the rest!See more
