I'm frustrated to write a negative review about a company's poor customer service. This is the first (and possibly the last) time my fiancé and I ordered from this place. We placed an order on September 13, 2025, and it still hasn't shipped. I've emailed multiple times and received generic responses about the ring being made. One email on September 27 mentioned it was in the 'Polishing' stage and would ship soon, yet nothing has been sent, and they’ve stopped responding to my inquiries about shipping details. I need to know when it will ship, especially since I live in a large apartment complex. Their generic replies continue, and after a follow-up stating it would ship on October 15, there have been no updates, and they are unresponsive. I wish to speak with someone directly to ensure my ring arrives without issues. Please contact me to finalize shipping details.
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