blackdiamondsnewyork.com

4.5
4.5 Based on 29 reviews

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Average Rating

4.5

/
5

29 Reviews

5 Star
80%
4 Star
3%
3 Star
0%
2 Star
7%
1 Star
10%

All Reviews

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Review Time

Selma T.
Absolutely the worst experience I've ever had

This is truly the worst service I've encountered. I've been trying to resolve a dispute since November 2025, and now it's the new year with no response. They never answer the phone and fail to reply to emails within the promised 48 hours. It's honestly the most frustrating experience I've had, and I believe this business should be looked into. I strongly advise against doing business with them!

1
Date of experience: Jan 14, 2026
Dinomonchola
AVOID THIS COMPANY

This is easily the worst experience I've had with a company. I've been trying to resolve a dispute since November 2025, and here we are in the new year with no response. They never answer calls and their email replies are always delayed beyond their stated 48 hours. It's honestly the worst family-run business I've encountered in America. I've never faced anything like this before, and I believe this company deserves investigation. PLEASE AVOID DOING BUSINESS WITH THEM!

1
Date of experience: Nov 23, 2025
Exceeded all my expectations

They truly surpassed my expectations, from the elegant packaging to the exceptional quality and craftsmanship of the items I recently bought.

5
Date of experience: Nov 17, 2025
Jack Lewis
This wrap-around band is simply stunning

This wrap-around band is absolutely gorgeous. I was initially concerned it might be too flashy, but it turned out to be breathtaking. The sparkle, the weight, the stones, and the craftsmanship are remarkable. I've received countless compliments on it when paired with my engagement ring, and it brings me joy. I was reassured that it's never too much! Go for it; you won't regret it.

5
Date of experience: Nov 09, 2025
Jimmy H.
FRUSTRATING EXPERIENCE

I'm frustrated to write a negative review about a company's poor customer service. This is the first (and possibly the last) time my fiancé and I ordered from this place. We placed an order on September 13, 2025, and it still hasn't shipped. I've emailed multiple times and received generic responses about the ring being made. One email on September 27 mentioned it was in the 'Polishing' stage and would ship soon, yet nothing has been sent, and they’ve stopped responding to my inquiries about shipping details. I need to know when it will ship, especially since I live in a large apartment complex. Their generic replies continue, and after a follow-up stating it would ship on October 15, there have been no updates, and they are unresponsive. I wish to speak with someone directly to ensure my ring arrives without issues. Please contact me to finalize shipping details.

2
Date of experience: Sep 17, 2025
Gertrude Reed
Get your special piece now

Acquiring my special piece of jewelry has been an incredibly emotional journey; every cut is precise and fits perfectly. I will be a lifelong customer for all my jewelry and holiday needs. Check them out, and you’ll thank me later! 🙂

5
Date of experience: Sep 15, 2025
Surprise gift

I bought a necklace and left a review. The owner reached out to ask for reviews on other sites and offered to send me a free gift, which they did. I received a lovely gold oval bangle bracelet inscribed with 'My Ride or Die' and adorned with crystals. While I appreciate the gesture, I can't wear it as it's not suited to my wrist size. A necklace would have been more appropriate given the lack of information about the recipient. Nonetheless, I'm grateful for it; it's beautiful, and I recognize the effort that went into making it. It was also beautifully packaged.

5
Date of experience: Sep 15, 2025
Sharon Rogers
This ring truly impressed me

This ring truly exceeded my expectations when I finally saw it in person! It was my 5-year anniversary upgrade gift, and I absolutely adore it!

5
Date of experience: Aug 28, 2025
Flint Price
The red diamond shines beautifully

The red diamond sparkles wonderfully on the sides. It's unique and dynamic, in addition to being well-crafted. I will certainly order again, as the settings and quality of work have resulted in a beautiful piece of jewelry. Thank you!

5
Date of experience: Jul 09, 2025
CM48
Unique coffin cut ring

The coffin cut ring is stunning and unique. My fiancé receives compliments on it all the time and is often asked where it was purchased. Our referrals to your company are numerous. Thank you for the beautiful rings and the bonds they represent.

5
Date of experience: Jul 03, 2025

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