I ordered their cocoa powder on Aug 6. On Aug 13 they emailed that my package has been shipped. I checked USPS tracking # and my product was in their warehouse in Hileah, not yet accepted by USPS, not shipped. I checked daily to see if it was accepted and shipped, but NO. It had not moved. I emailed customer service Aug 17 that my product was still in their Hileah warehouse and a bot replied "we will get back to you in 24 hrs". The response Aug 18 was" It has been shipped" I immediately checked, and it was still sitting in Hileah, had not been accepted by USPS. Tired of endless delay and lies, I emailed Aug 18 that my package had not moved and was still in their Hileah warehouse. After reading others similar experiences here, I felt scammed. I told customer service that I wanted a full refund. $95.91. I received NO response. They have my money and won't send my product. They lied repeatedly that it was shipped. Today is Aug 20, and USPS tracking says package in Hileah is not accepted, not shipped. I called my credit card company to reverse the charge. I have documented all this and am prepared to fight for my refund.
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