I am filing a formal complaint against Black Girl Vitamins regarding an order placed on February 2, 2026, totaling over $147.After placing my order, I was provided a USPS tracking number; however, the tracking remained in “pre-shipment” status for an extended period and has since disappeared. This indicates that the package may have never been shipped.I have made several attempts to contact the company via phone and messaging but have received no response other than automated replies that do not address my issue. There has been no confirmation of shipment, no updated tracking, and no communication from a live representative.This lack of service and transparency is unacceptable. As a paying customer, I am entitled to either receive my order or be issued a full refund.I am requesting immediate resolution: • Either valid tracking information showing my order has shipped, OR • A full refund of $147+If this matter is not resolved promptly, I will proceed with disputing the charge through my bank and pursuing any additional consumer protection options available.Sincerely,Zalene HarrisOrder Date: February 2, 2026Order Number:1862514
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