So ladies before you come for me, I believe in any black owned company and wish for nothing but their success. I heard alot about BGV from my mother and different family members. My mother had been wanting to try them, so I began buying them for my mother. Yes, I did try them myself but, because I'm a holistic naturopathic practitioner and herbalist. I chose to no longer take them but,continued getting the vitamins for my mother. 1st. I did not know i was automatically signed up for a subscription. 2nd I did not know BGV automatically took the payment out of your account without notice. I received an email stating I had a subscription then 5mins later I received another message saying my subscription was canceled. Half hour later welcoming in as a new customer and took $95 from my account. I did contact BGV immediately to let them know about the situation. In my opinion Gladys, was very rude, it took a week to contact me. As well as dismissing the situation. I asked for a return label so I could return the vitamins I have just received 5 days after the incident as well as asked to cancel the subscription. Unfortunately, BGV was very dismissive which was more then disappointing. I finally received the return label and it's been two weeks since I sent the vitamins back. I reached out about the return of my $95, I have yet to hear anything from BGV. It's not about money it's the principal of the entire situation. Had not been handed so poorly i would continue getting the vitamins for my mother. The same situation happened with my sister in Columbus, and she's still waiting to hear back from them. They could have had a glitch in there system who knows. Just knowledge you're customer had a issue. Once again I do support black businesses. Just not happy with how everything was handled.
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