I had a wonderful experience regarding a gift card I had. The card had not expired and had a balance, yet it was not working. I did not realize that if a card is inactive, the balance goes to zero. I sent a message to customer service, and within a day, they reinstated my card and balance and let me know why it wasn't working. I am now aware of the inactivity time frame and was greatful they gave me a one time pass and reinstated my gift card. Wonderful service and generous offer! Another company could have said too bad, tough loss, and done nothing. Thank you again!
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Blackhawk Network Holdings Inc. is a privately held company that operates in the prepaid, gift card and payments industries.
