I recently received a $200 prepaid Mastercard as a gift and used it three times to purchase games from a game retailer site, but then the card got blocked. I reached out to the support team by phone, and they created a case (ID: CS18370542). There’s about $120 remaining on the card, and I provided the requested information. They mentioned I would receive a response in 1-2 business days, but I haven't heard back yet. This should be the second business day. Update: I received a response asking what type of card I would prefer and requested one last piece of information, which I provided. I plan to update my review to three stars once this issue is resolved.
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Blackhawk Network Holdings Inc. is a privately held company that operates in the prepaid, gift card and payments industries.
