I am disappointed with my experience. After the company reached out for more details, I attempted to provide the requested information but found that the link had expired, leaving me unable to submit anything. I have not received any assistance from the support team despite sending multiple follow-up emails. I was given a virtual gift card but couldn't use it. After two days of trying to get help, I finally spoke to a representative who informed me that my card was locked. They requested a selfie with my ID and a screenshot of the confirmation email to send a replacement. It's now been four days without any updates on my new card.
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Blackhawk Network Holdings Inc. is a privately held company that operates in the prepaid, gift card and payments industries.
