I purchased wristbands for myself and my partner, who is currently undergoing treatment for leukaemia. This was meant to be a special day out to lift his spirits. We also paid extra for the "free return" option, with the intention of visiting again at a later date.When we tried to book the return visit, we were told our reference number didn’t exist. We followed up with a screenshot of the confirmation email to prove our purchase, but have been completely ignored since then. No response, no support, and no resolution.We feel let down and out of pocket. It's incredibly disappointing, especially given the circumstances. To add to this, the park felt noticeably quieter than it was on our visit two years ago,which, sadly, now makes sense given the poor customer service we've experienced.This is not how paying customers should be treated. We won’t be returning and will be choosing Alton Towers in the future, where we've consistently had respectful and professional service
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