Review Time
Went for the first opening of the season. Knew it would be busy but the lack of planning, queue management or even basic maintenance is staggering. Given the parks been shut all winter you would expect it to be on full form. However, the park was dirty, full of litter and a lot of rides covered in rust or bags of rubbish left out in the walkways. Queues were badly managed with plenty of open seats not filled, only one train per ride, queue jumping, lack of operators to get people onto the ride. Grotty with long queues and no theming whatsoever. Honestly, I feel bad for the people visiting this park. It was a joke today and a shambles of a theme park. Do better Blackpool. Pleasure it was not.
Went for the first opening of the season. Knew it would be busy but the lack of planning, queue management or even basic maintenance is staggering. Given the parks been shut all winter you would expect it to be on full form. However, the park was dirty, full of litter and a lot of rides covered in rust or bags of rubbish left out in the walkways. Queues were badly managed with plenty of open seats not filled, only one train per ride, queue jumping, lack of operators to get people onto the ride. Grotty with long queues and no theming whatsoever. Honestly, I feel bad for the people visiting this park. It was a joke today and a shambles of a theme park. Do better Blackpool. Pleasure it was not.
Desperate need of some TLC. Staff miserable except one guy minding Infusion (when asked, it was his second to last shift!) Burger King (separate to park I know) needs serious attention, customer toilets upstairs literally stink! Customers wearing something across their face when entering to stop gagging. Last visit I’d say for us.
You cannot take your own food in the park, they expect you to leave your food in lockers (at the entrance). Never been to any other theme park / day out where you cannot take your own food in. They expect you to pay £8 for a locker. Anyway, long story short, wasn’t happening. I argued, had young children who need snacks, also a child with additional needs who will only eat certain foods (and needs to eat when he needs to eat). Not practical to go from one end of the theme park to another to the £8 lockers. Organisation of the park is pretty poor. The kids enjoyed it and got on all the rides they wanted to. But if you have ever been to America and done universal / Disney you notice how the UK theme parks are miles behind.
Visited yesterday and Wow! What a waste of money. It cost members of our party £20 just to enter the park with us, This itself is a total joke as you get absolutely nothing for this money. We visited Nickelodeon Land which is still the same old rides we saw 13 years ago with our 4 yr old granddaughter now 17. It’s tired and run down and very outdated. Not many kids know who Dora the explorer or SpongeBob are anymore. The rest of the park was just not worth the money. No money has been spent to upgrade the park and stalls and food outlets are a ridiculous price… £4.95 for 3 donuts… nearly £5 for a hot chocolate. I would not return after we paid over £200 for 4 adults and 3 kids and two adults did not even ride. Don’t waste your money.Can I add that the staff at the park are absolutely amazing. So kind and helpful, such a shame that the rest is a let down
Last night went to the freak nights halloween event 7pm to 10pm . Got through security and was asked for a ticket .. showed digital ticket with barcode.. told need paper one and sent somewhere else to collect it. Stood in a massive cue as most people had brought digital version too, told there were none there had to wait for them to be brought which took about 10 minutes. Got almost to the front told they had none left and to just go back in with out ticket ..what a waste of 20 minutes of the only 3 hours and tickets were expensive. There were barely any rides open, we mainly went for valhalla that was shut too. and we cued for one the ghost train )for nearly 50 minutes in the rain. There were a few actors dressed up but it was nothing like what we expected. It seemed half arsed. Nothing was clearly signposted and we couldn't find the way out either. The best part was a 5 minute walk through called cabinet of curiosities all the actors were great. Altogether a rip off no wonder the park is losing customers
I have been visiting Blackpool Pleasure Beach since I was a child and our last visit was 4 years ago. Since then the park seems to have massively gone down hill. Many of the rides weren’t open due to the weather (completely understandable as it’s October) but the park seems run down, dirty. Many of the staff operating the rides uninterested. They were so slow to fill the rides and then emptying them like they couldn’t really be bothered. Hugely disappointing and won’t make the trip up here to visit any time again soon.
What a joke! I had to pay £20 for entry even though I can't ride on anything. TWENTY QUID! It didn't give me any discounts or anything that I could ACTUALLY use. I was there with four other full paying adults and one child so it's not as though they didn't get money out of us. It was a cold and wet day and there wasn't one decent, warm and comfortable place to get a coffee or healthy snack. It was depressing seeing how far down the Pleasure Beach had gone. Everyone did enjoy the rides they went on but the queues were so long and the staff had all had a personality transplant. EXPENSIVE NONSENSE.
As a birthday treat, we visited the BPB last weekend. Unfortunately, but nothing to do with BPB, I became unwell and required medical assistance. The service I received from the staff at guest services and the medical team was excellent. ‘In particular, ‘Tom’ the medic was amazing. He very quickly ensured I received the correct medical attention and put me at ease with his calm but very professional manner. As a result of his quick intervention I am now on the road to a full recovery. Tom, if you read this, thank you very much again!Spending only a very short time at BPB we were obviously disappointed but the staff at guest services saw fit to offer us a fantastic gesture of goodwill, which really helped getting over the disappointment of it all.I’ve read a few reviews on TP which would suggest the staff at BPB fall below their expectations but I think they’re brilliant and doing a fantastic job. I have nothing but good and positive things to say about them.I’d thoroughly recommend to all, that BPB is well worth a visit and excellent value for money! 10/10 ⭐️⭐️⭐️⭐️⭐️
I purchased wristbands for myself and my partner, who is currently undergoing treatment for leukaemia. This was meant to be a special day out to lift his spirits. We also paid extra for the "free return" option, with the intention of visiting again at a later date.When we tried to book the return visit, we were told our reference number didn’t exist. We followed up with a screenshot of the confirmation email to prove our purchase, but have been completely ignored since then. No response, no support, and no resolution.We feel let down and out of pocket. It's incredibly disappointing, especially given the circumstances. To add to this, the park felt noticeably quieter than it was on our visit two years ago,which, sadly, now makes sense given the poor customer service we've experienced.This is not how paying customers should be treated. We won’t be returning and will be choosing Alton Towers in the future, where we've consistently had respectful and professional service
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