I visited Blackpool Pleasure Beach today hoping to enjoy the park, but the experience was extremely disappointing. I have a recognised disability and travelled from Scotland with my blue badge and proof of Adult Disability Payment, expecting to receive a disabled access pass as advertised. Instead, I was told to apply through Nimbus, which I had never heard of.Despite showing valid proof, I spent over three hours queuing in pain only to be refused assistance. Staff were dismissive and offered no reasonable help or alternative, leaving me feeling humiliated and ignored. I left the park in severe discomfort with a swollen foot and no chance to enjoy the attractions.For a major tourist destination, this lack of compassion and poor accessibility process is unacceptable. I would not recommend Blackpool Pleasure Beach to anyone who relies on disabled access or expects basic understanding and support.My complaint is now in and I will not be accepting what happened to me today!!!
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