Edited to increase star rating and reflect that customer service has been in touch and offered more speedy passes to make up for the poor experience the first time round. I love the rides. That's why I come. That's where the positive experience ends. Normal queues, whilst advertised as 30 mins wait, are in fact closer to 90 mins wait. Really - the only way to enjoy this place is to get a speedy pass, ideally the VIP speedy pass. Of course now you're paying double. Ok - no big deal, work with your budget and absorb the hidden cost, I'm happy to do that. Now - what I then expect from this is a seamless experience. You get nothing of the sort. You can’t use your VIP speedy pass on the app. Why even bother developing an app when it’s not geared up for using all your features? Had to do it through a browser. No biggie, but it all goes to show how bad this place is run. Your app developers ripped you off so now you’re ripping me off to recoupe the cost, eh?! Anyway, moving onto the main reason I am giving one star. Specifically, I went BPB and paid for the entrance and the VIP speedy pass. Not much change out of £100, but, as stated, I was expecting that. Towards the end of the day - I booked for one final ride. The app tells me - wait 4 minutes and then head to the ride. I walked while that timer elapsed, and when I got there, the door was closed. I had an exchange with a jobsworth on a power trip - "we close at 9!". I explained that I was able to book the ride, so why not honour it. "no, you're a couple of minutes late" - spoken with a condescending tone and a smirk. I chose not to continue this conversation with this person as he clearly wasn't to be reasoned with. Btw the time was indeed 21:02. However, I clearly booked it around 20:56. The app let me book it and I assumed that meant the VIP pass would be honoured. If that's not the case, then turn off your booking system 5 mins before the ride closes and people will know the ride is closed. It's very simple. The "VIP" bit clearly means nothing. I mean TWO minutes?! We simply got delayed during our walk because there were a lot of people coming off the rides. A little bit of common sense and understanding from your member of staff really wouldn't have gone amiss. We even paid for a hotel room in Blackpool so that we could come to BPB on one of the late night opening days; just so that we can enjoy the park to the full. So this trip had a considerable cost attached to it. I also contacted them about this. No response. In case you're reading this, BPB, the only acceptable option here is a full refund, since you ruined our day. That’s ok though, I’ll be going through my credit card company to recoup the cost. Thanks :)
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