Ordered seasonal platinum tickets for my four grandchildren. I was told because they were for Christmas presents I'd get a gift card to give to them before Christmas then it looks like they've received a present...like they did in previous years. These never happened.Soul destroying not being able to give them anything at the time.I rung them every day about this but it was closed for Christmas and won't open until the 2nd of January. I phoned on the 2nd January to be told they'd decided not to do the gift card this year.And to top it off it's cost me £13 to phone them.Disgusting to do this to children. You should be ashamed.
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