As a company that has been ordering from Black Rifle Coffee Company for the past couple of years, our recent experiences have been extremely disappointing. We’ve now had two back-to-back shipments (almost $400 worth) where the order we received was not what we ordered.
Trying to resolve the issue has been just as frustrating. When you call their customer service line, the automated message simply says they are busy fulfilling orders and then disconnects the call. There is no option to wait or speak with a representative.
We have emailed their customer service multiple times over the past two weeks. The only response we receive is an automated message saying someone will get back to us, but no one ever actually follows up. Attempting to use the online chat is no better—you can’t get through there either.
After dealing with repeated order mistakes and the inability to reach customer service, it’s not surprising to see how many complaints about Black Rifle Coffee Company are being reported online. When customers can’t get help resolving problems, it reflects very poorly on the company.
We have supported this company for years, but if these issues continue and there is no accountability or response from customer service, we will be forced to reconsider doing business with them.
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Black Rifle Coffee Company is a SOF veteran owned, small batch, roast to order coffee company. BRCC delivers the finest coffee on the planet to our customers.