I will never use this company again. I ordered two photo books on November 27, well over two weeks before the December 12 deadline for Christmas orders. They promised delivery by December 9. Between December 12 and 22, I tried several times to communicate with them when the books didn’t arrive. I was misled, given excuses, and promises to call back were not fulfilled. Eventually, I spoke to a supervisor after escalating to the parent company. She told me the products were shipped on December 22 for delivery by December 24. It’s now December 29, and I still have not received anything. I had no gifts for my sons at Christmas, and I feel scammed. I am seeking a full refund, but they are ignoring me. Do not trust this company.
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For customer service and support, please call 1-800-668-3826 (M-F 9am to 8pm, S-S 11am to 5pm) or email smile.centre@blacks.ca.
At BLACKS, we believe pictures are too important to be left on a smartphone or just flashed on a computer screen… they’re a...
