Review Time
This title sums it up perfectly. The promise of Christmas delivery was not met, and my support request went unanswered. I followed up multiple times without any response. After placing my order, I was worried about details in the confirmation email, so I reached out to support. They didn’t check my order and assured me it would arrive by Christmas since I ordered well before the deadline. Now, a week has passed. My family traveled from abroad to meet our newborn son and left without their gifts. This has been a huge letdown. I wouldn’t recommend spending your money here.
The title says it all. They did not fulfill the Christmas delivery promise and did not respond to my support request. I followed up and still received no reply. A day after placing my order, I was concerned about the information in the confirmation email, so I called support. They didn’t check my order but assured me I would receive it by Christmas since I ordered before the deadline. Now, a week later, my family came from abroad to meet our newborn son and left without their gifts. This has been a major disappointment. Avoid giving them your money.
I ordered an acrylic print for a family member on December 1st, just one week before the Christmas order cutoff. I received no shipping notification, so I reached out to customer support a few days before Christmas. I was informed it would ship the Monday before Christmas. I followed up via email two days before Christmas and never got a response. The order shipped on December 30th, with no apology or explanation from customer service for missing the Christmas deadline. I will not order again due to this experience, despite being a loyal customer for years.
I ordered two canvas prints days before their stated Christmas delivery deadline. It’s now December 29, and they still haven’t arrived. Additionally, I have emailed customer service twice without any response. The ornament I ordered was marked as delivered, but the box contained an item that the company doesn’t even sell! I have been a satisfied customer for years, but this experience has ruined that for me. I will not order again.
I ordered two acrylic prints well in advance of the guaranteed delivery date for Christmas. Now it’s December 29, and I still have no delivery and no updates on when it will be completed. My past experiences with this company have been excellent, but this December has been a disaster in terms of delays and poor delivery service from their chosen courier.
I will never use this company again. I ordered two photo books on November 27, well over two weeks before the December 12 deadline for Christmas orders. They promised delivery by December 9. Between December 12 and 22, I tried several times to communicate with them when the books didn’t arrive. I was misled, given excuses, and promises to call back were not fulfilled. Eventually, I spoke to a supervisor after escalating to the parent company. She told me the products were shipped on December 22 for delivery by December 24. It’s now December 29, and I still have not received anything. I had no gifts for my sons at Christmas, and I feel scammed. I am seeking a full refund, but they are ignoring me. Do not trust this company.
They missed the Christmas delivery. I ordered two photo books on December 1, well ahead of the December 12 deadline advertised for timely delivery. I contacted customer service, but they couldn’t assist, just stating that they were using new vendors who were behind schedule. We definitely will not use this service again, as we couldn’t give the books as Christmas gifts.
The photo books arrived in time for Christmas. I’ve updated my review. However, communication was a significant issue. I ordered photo books on Black Friday, and they had not shipped, with no updates. The response from customer service was a generic apology for their inability to manage the order volume. I still have no product and have lost $250. I will not order from them again.
I spent over two days creating a custom photo calendar on this platform, only to have the entire project disappear. Customer service confirmed they could not assist and labeled it as user error. No recovery, no credit, and no effort to rectify the situation. This is especially frustrating as this is my ninth year creating a calendar for Christmas gifts, and I have successfully used other platforms in the past. Switching to this service was a mistake. The platform is also very limiting, with templates allowing only up to eight photos, forcing me to create custom layouts that took hours. All that work is now lost. This experience was costly and stressful, with no resolution offered. I will not use this service again and cannot recommend it.
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For customer service and support, please call 1-800-668-3826 (M-F 9am to 8pm, S-S 11am to 5pm) or email smile.centre@blacks.ca.
At BLACKS, we believe pictures are too important to be left on a smartphone or just flashed on a computer screen… they’re a...
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