I purchased a vehicle last December and returned to the garage in January. From the beginning, I reported issues with the suspension, yet the problem was neither investigated nor repaired adequately. The car failed its MOT due to faulty coil springs—exactly what I had complained about months earlier. To make matters worse, I was sent to a garage of their choice, where repairs were clearly not performed correctly. I returned to the garage again in March about a knocking noise over speed bumps, but they claimed there was no issue. The noise persisted, and I only drive 5K miles a year, so I trusted their assessment. At my recent MOT, I was informed that both coil springs were snapped and likely had been for some time, causing the noise I had previously reported. Furthermore, their previous communication mentioned brake pads, which I never complained about. It is incredibly disappointing that such a serious issue was overlooked, potentially jeopardizing my vehicle's safety.
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