I had to call Blackstar after having an issue with our Mini. They told me I would need to pay for the initial diagnostic report, but once I sent them the report, Blackstar confirmed it was covered by email. The payment was made quickly and the injectors were repaired. Everyone I spoke to on the phone was polite and if the claim handlers weren't available, I would be called back later the same day. I would recommend the service and will likely extend my gold warranty as I have saved lots on an expensive bill
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