Scam company. Really rude cretin said I was unhappy because “I haven’t gotten my own way” verbatim. Absolute quality customer service, these cretins are blatantly used to arguing with people and don’t care what they say or how they say it. Basically my air con was faulty and they said I needed to take it to a garage. I did and the garage fixed it, the creature from black star then said I had voided their terms of service and they wouldn’t pay for it because they had not authorised it to be fixed (what the hell). After talking with him for a while he then advised me an air con re-gas wouldn’t be covered anyway. So I’d basically wasted my time, or would have, had the garage not just resolved the issue there and then. He also gleefully stated that had he received a warranty he would have read all the terms and conditions on the provided leaflet, yeah sure buddy, of course you would. He kept iterating that it’s the company’s terms of service. Like yeah cool man, it might be a term of your service but it’s a garbage term designed to snake out of things.This is why people don’t buy extended warranty’s. Luckily mine just came with the car.
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