I spoke to Blackstar warranties regarding faulty nox sensors on my van. I had already taken my van to a garage where they told me the nox sensors needed replacing. Everyone I spoke to over the phone at Blackstar said that I needed to get a diagnostic report carried out to make a claim, which seemed fair enough. when I came to make the claim they emailed back very quickly to say these items weren't covered under my silver warranty (they said all items that would be covered where written in the booklet I received with the van).If Blackstar Warranties could've told me over the phone that this work wouldn't be covered by my warranty then telling me to get a diagnostic report was a complete waste of time. These faulty nox sensors have stopped my adblue from working, which means a countdown has started and when it ends the engine will not turn on. In all the time that has been wasted, this could have been rectified a lot sooner.I think somebody at Blackstar Warranties needs to review the process regarding claims as this has been a complete waste of everyone's time (and my money for a diagnostic test).
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