DO NOT USE THIS COMPANY In 15+ years and 20+ moves, this was by far the worst experience I've ever had. What's marketed as a "luxury, stress-free" service was anything but. From the beginning, communication was poor and professionalism was nonexistent. Scheduling was a disaster. I confirmed my packing time and needs (moving a Peloton, dismounting a TV), and was told all would be fine. But the day before, I received a call six hours early from a crew saying they were on their way--with no idea what the job was. Later, another call said they were behind and still didn't know if they were packing or moving. This lack of clarity continued throughout. I was quoted for 2 packers, then 4 movers. Instead, I got a crew of 4 for both pack and move on the same day. I adjusted my entire schedule--handyman, cleaners, pet boarding, childcare--only for them to change the plan back and forth at least 5 times. Each switch cost me rescheduling fees and massive stress. The packing crew was unprofessional. They argued loudly all day, creating a tense atmosphere. One commented on my prescription medications--a clear invasion of privacy--and then admitted, "I stole a Liquid IV from your pantry, I hope that's okay." That was shocking and made me question whether they took anything else. They also came unprepared, lacking basic supplies like Sharpies, tools, and barely brought packing materials. On move day (6/2), the crew was reduced to 2 people and 1 truck. They packed carelessly, leaving items exposed and hardware scattered. No floor covers were used at either location (aside from a small strip they barely used). I had to provide my own tools and ask for furniture to be reassembled--otherwise, it wouldn't have happened. They broke my master bed frame and footboard and said nothing. They showed zero concern for my belongings--throwing items loosely into boxes, unwrapped, unsealed. Some things weren't even fully packed. I had to go back for a second truckload, which added time and costs. By the end, I felt completely unsafe--as a woman alone, I didn't feel I could voice concerns for fear of retaliation or careless treatment of my belongings. The total fees ended up being over $1,200 more than quoted, and I paid an additional $1,800+ in rescheduling costs (for cleaning, pet boarding, child care, etc.). This doesn't even include the value of damaged items. This company showed a shocking lack of professionalism, care, safety, and ethics. They failed at nearly every level--from logistics and communication to respect, privacy, and basic decency. I would never recommend Black Tie to anyone. Use Allied Van Lines--they've been reliable every time, and I'll never stray from them again.
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