Our jackapoo was in a very poor way B-Hol Monday at 10pm, called their number & took him to their recommended emergency vet at Manningtree, 1st class treatment, tested bloods & electrolytes both normal, gave him an injection & meds & told us we were good to go & not to even bother Blackwater, as they felt confident he would improve!!!!!!, I dont begrudge a penny of the £500 bill, not claimable on our ins, ...... moving on we get a call from Blackwater to ask us to bring our dog in for a check up??? which brings us to this morning 27/8/25 the wife took him in & Ola then starts saying there was a need for further tests???? to which my wife drew breath & said well lets see.....the retort was...."perhaps you should go to another vet then"..... No consideration as to the cost already accrued, or anxiety with situation surrounding the event, customer care with her is none existent, but the £70 it cost is ; ) So having defended the bad comments made by so many others, We will take her suggestion & "Find that other vet"..... 3 dogs now off her books/paid plan after 8 yrs.
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